German Speaking Customer Service professional

German Customer service Professional - Permanent - Watford - Up to £27k

IN2 Consult have an exciting opportunity for a fluent German and French speaker who has strong Customer Service experience to join a fast growing, dynamic, industry leading client of ours based in Watford on a permanent basis.

The duties of the role include:

• To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
• To respond effectively to queries relating to customer orders and deliveries
• To manage deliveries in line with customer expectations, liaising with 3 rd party warehouses and other supply chain contacts
• To resolve customer complaints and invoice queries
• To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
• To be in regular contact with our Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner
• To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
• To implement process improvements which will improve operational effectiveness and enhance profitability
• To ensure that customer account records are kept up to date for audit purposes
• To identify and resolve with the data management team any master data errors affecting the OTC process

The successful candidate:

• Must be able to read, speak  German to a native level
• Have at least 3 years customer service  

German Customer service Professional - Permanent - Watford - Up to £27k