German Speaking Customer Service professional

2021-03-30 13:55:512021-04-26IN2 Consult
Job TypePermanent Full Time
LocationHemel Hempstead
AreaHemel Hempstead, United KingdomHemel HempsteadUnited KingdomHemel Hempstead
SectorFinance and Accounting - Accounts Payable
Salary£24k - 27.5k per year
Start Date
AdvertiserBen Spackman
Job Ref5455
Job Views45
Description

German Customer service Professional - Permanent - Watford - Up to £27k

 

IN2 Consult have an exciting opportunity for a fluent German and French speaker who has strong Customer Service experience to join a fast growing, dynamic, industry leading client of ours based in Watford on a permanent basis.

 

The duties of the role include:

  • To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
  • To respond effectively to queries relating to customer orders and deliveries
  • To manage deliveries in line with customer expectations, liaising with 3 rd party warehouses and other supply chain contacts
  • To resolve customer complaints and invoice queries
  • To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
  • To be in regular contact with our Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner
  • To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
  • To implement process improvements which will improve operational effectiveness and enhance profitability
  • To ensure that customer account records are kept up to date for audit purposes
  • To identify and resolve with the data management team any master data errors affecting the OTC process

 

The successful candidate:

  • Must be able to read, speak  German to a native level
  • Have at least 3 years customer service  

German Customer service Professional - Permanent - Watford - Up to £27k

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Ben Spackman
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  • IN2 Consult,
    3rd Floor,
    145 Friar Street,
    Reading,
    Berkshire, RG1 1EX
  • 0118 466 0248
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