Credit Controller - 9-12 Month Contract - Reading (Hybrid) - Up to £35,000
THE ROLE
The successful candidate will take full ownership of a ledger, ensuring timely collection of outstanding debt while maintaining strong relationships with both internal stakeholders and external customers.
KEY RESPONSIBILITIES
- Manage a portfolio of customer accounts, proactively chasing outstanding debt via phone, email and letter in line with company credit policy
- Allocate cash receipts accurately and in a timely manner
- Reconcile customer accounts and resolve queries and disputes efficiently, liaising with sales and operations teams where required
- Produce and maintain aged debt reports, escalating problem accounts to the Credit Control Manager as appropriate
- Assess new customer credit applications and set appropriate credit limits in line with company policy
- Place accounts on hold/stop where necessary and manage the release process
- Support month-end reporting, including debtor days (DSO) and bad debt provision commentary
- Maintain accurate notes and records on the accounting/credit control system
- Build and maintain strong working relationships with customers and internal departments (sales, operations, customer service)
- Assist with ad hoc credit control projects and process improvement initiatives during the contract period
CANDIDATE REQUIREMENTS
Essential:
- Minimum 2 years' credit control experience within a fast-paced environment
- Strong track record of reducing aged debt and improving DSO
- Confident, professional telephone manner with strong negotiation skills
- Good working knowledge of Excel (VLOOKUPs, pivot tables)
- Experience with a major accounting/ERP system (e.g. Sage, SAP, Oracle, NetSuite, Xero)
- Immediately available or available on short notice (given fixed-term nature of role)
- Strong attention to detail and ability to manage a high-volume ledger
Desirable:
- Studying towards or holding CICM (Institute of Credit Management) qualification
- Experience covering a colleague's role or working in a fixed-term/interim capacity previously