Summary of Role – Service Charge Improvement Lead - Wembley - 2 days in office
This role supports the enhancement of service charge processes within a housing or property-focused organization. Reporting to senior financial leadership, the position focuses on improving collaboration across departments involved in service charge management, ensuring compliance with regulations, and driving service efficiency.
Key Responsibilities:
Identify and implement improvements to service charge processes across various regions and housing types.
Collaborate on end-to-end process mapping and ensure proper controls are in place.
Review and optimize legacy data systems to support transparent and accurate service charge administration.
Analyse service charge data to identify trends and improve recoverability.
Contribute to continuous improvement efforts and recommend training initiatives.
Support updates to service charge policies to align with corporate standards.
Candidate Profile:
Part-qualified/ QBE accountant (ACA, CIMA, ACCA) or equivalent experience.
Strong analytical and problem-solving skills.
Knowledge of service charge legislation and process improvement methodologies.
Project management capability and effective communicator.
Ability to work both independently and collaboratively.
Proficient with data systems and quality tools like process mapping and KPI dashboard